SERVICES

For every product supplied by Kirloskar Chillers, the Company’s trained and expert commissioning engineers will visit your site to carry out the pre-commissioning checks and start the chiller. The expert will run the chiller for 24 hours and ensure that the chiller is running in a healthy manner, before handing over the same to the customer. Our experts will also train your operators on operation of the chiller and brief your maintenance staff on routine health checks and preventive maintenance procedures to be carried out, to ensure that your chiller runs in an efficient and trouble-free way.

Every chiller is covered by a parts and labour warranty against defective material or workmanship for a period of TWELVE months from initial start-up or EIGHTEEN months from date of shipment, whichever expires sooner, provided the equipment is used in a proper manner as advised in the Installation, Operation & Maintenance Manual. Extended warranties are also available at a nominal additional cost. Please read the Warranty Certificate for details of inclusions & exclusions.

Kirloskar Chillers offers operation & maintenance contracts to certain customers or in particular territories. Please contact our Service Dept. for more information.

Kirloskar Chillers has a strong commitment to ‘customer delight’, and in line with this philosophy, has built a strong team for aftersales support. Chillers are technologically advanced products & need proper care & support for trouble free operation on a long term & optimized basis. In line with these requirements, we offer maintenance contracts to our customers, post warranty period. The maintenance service contracts are of various types & durations. The following are the two main types of contracts we offer:

Labour-only / Inspection Annual Maintenance Contract:
In these contracts, Kirloskar Chillers offers four preventive maintenance schedules & unlimited number of breakdown visits. The preventive maintenance schedule ensures trouble free operation of the chiller throughout its life & also keeps the performance of the chiller optimised. Any spare parts required for proper operation of the chiller may be procured by the customer at an additional cost from Kirloskar Chillers.

Comprehensive Annual Maintenance Contract:
In these contracts, all benefits of an annual service contract are available to the customer along with inclusion of all major spare parts required for the chiller. Only consumable items & certain electrical/electronic items are generally excluded from such contracts. Thus, customers opting for comprehensive contracts entrust the entire maintenance responsibility of the chiller to Kirloskar Chillers for a predetermined amount. Customers have a lot to benefit from such contracts - because they ensure that the chillers are under care of competent personnel. Customers are also assured of quick availability of genuine spare parts for their chillers & most importantly, peace of mind as they can be assured of trouble-free chiller operations for many years.